什么是Shopee保證？

Shopee保證是一項(xiàng)功能，Shopee可以通過此功能暫時(shí)向賣方持有代管款項(xiàng)，以確保在將代管金釋放給賣方之前成功完成訂單。

Shopee保證期是根據(jù)賣方的[發(fā)貨天數(shù)]和[預(yù)計(jì)交貨時(shí)間]計(jì)算的，從買方付款確認(rèn)時(shí)間開始。

• 1發(fā)貨天數(shù)-賣方根據(jù)準(zhǔn)備發(fā)貨所需的工作天數(shù)來確定（非預(yù)訂天數(shù)為2天/預(yù)訂天數(shù)為7-30天）

• 2預(yù)計(jì)交貨時(shí)間–基于Shopee第三方物流的平均交貨時(shí)間（基于物流提供商的平均交貨時(shí)間）

• 3買家確認(rèn)時(shí)間-從訂單交付日期開始（買家收到包裹）

對(duì)于已發(fā)貨的訂單：

買方需要確認(rèn)他們?cè)赟hopee擔(dān)保期內(nèi)已收到訂單或要求退款，否則付款將在該期限結(jié)束時(shí)自動(dòng)釋放給賣方。

對(duì)于尚未發(fā)貨的訂單：

賣方需要確保在Shopee保證期內(nèi)已將訂單發(fā)貨，否則該訂單將自動(dòng)取消，并且付款將在該期限結(jié)束時(shí)退還給買方。

如果買家尚未收到他們的產(chǎn)品，則可以將Shopee保證期限延長一次，為期3天。為此，請(qǐng)?jiān)?strong>“訂單詳細(xì)信息”頁面上點(diǎn)擊“擴(kuò)展購物者保證”。

要求買方“擴(kuò)展Shopee擔(dān)?！比绾螏椭u方？

1. 對(duì)于尚未發(fā)貨的訂單-它給賣方3天多的時(shí)間準(zhǔn)備訂單（防止Shopee自動(dòng)取消訂單）

1. 對(duì)于已發(fā)貨的訂單-買方可以在3天內(nèi)再收到訂單（如果交貨緩慢或包裹丟失的調(diào)查）

What is Shopee Guarantee?

Shopee Guarantee is a feature whereby Shopee hold escrow payment to sellers temporarily to ensure the orders is successfully fulfilled before escrow released to the seller.

Shopee Guarantee Period is calculated based on seller's [Days To Ship] and [Estimated Delivery Time], starting from buyer payment confirmation time.

• 1 Days to Ship – Determined by Seller based on the number of working days it takes to prepare for delivery (2 days for non-pre-order / 7 - 30 days for pre-order)

• 2 Estimated Delivery Time – Based on average delivery time by Shopee's 3rd party logistic (Based on the average delivery time of the logistic provider)

• 3 Buyer Confirmation Time- Start from order delivered date (Buyer received parcel)

For an order which has been shipped:

Buyers will need to confirm they had received order or request for refund within the Shopee Guarantee period, otherwise the payment will be automatically released to the Seller at the end of the period.

For an order which has NOT been shipped:

Sellers need to ensure that they have shipped the order out within the Shopee Guarantee period otherwise the order will be automatically cancelled and payment will be refunded back to the Buyer at the end of the period.

Buyers are allowed a one-time 3-day extension of the Guarantee period if they have yet to receive their products. To do so, tap on "Extend Shopee Guarantee" in the Order Details page.

How does asking buyer to "Extend Shopee Guarantee" help sellers?

1. For order(s) which has not been shipped - It gives seller 3 more days to prepare the order (prevent order from being cancelled automatically by Shopee)

1. For order(s) which has been shipped - it gives buyer 3 more days to receive the order (in the event of slow delivery or investigation of lost parcel)

什麼是Shopee保證？

Shopee保證是一項(xiàng)功能，可以通過此功能暫時(shí)向賣方持有代管款項(xiàng)，以確保在將代管金釋放給賣方之前成功完成訂單。

Shopee保證期是根據(jù)賣方的[發(fā)貨天數(shù)]和[預(yù)計(jì)交貨時(shí)間]計(jì)算的，從買方付款確認(rèn)時(shí)間開始。

• 1發(fā)貨天數(shù)-賣方根據(jù)準(zhǔn)備發(fā)貨所需的工作天數(shù)來確定（非預(yù)訂天數(shù)為2天/預(yù)訂天數(shù)為7-30天）

• 2預(yù)計(jì)交貨時(shí)間–基於Shopee第三方物流的平均交貨時(shí)間（基於物流提供商的平均交貨時(shí)間）

• 3買家確認(rèn)時(shí)間-從訂單交付日期開始（買家收到包裹）

對(duì)於已發(fā)貨的訂單：

買方需要確認(rèn)他們?cè)赟hopee擔(dān)保期內(nèi)已收到訂單或要求退款，否則付款將在該期限結(jié)束時(shí)自動(dòng)釋放給賣方。

對(duì)於尚未發(fā)貨的訂單：

賣方需要確保在Shopee保證期內(nèi)已將訂單發(fā)貨，否則該訂單將自動(dòng)取消，並且付款將在該期限結(jié)束時(shí)退還給買方。

如果買家尚未收到他們的產(chǎn)品，則可以將Shopee保證期限延長一次，為期3天。為此，請(qǐng)?jiān)?strong>“訂單詳細(xì)信息”頁面上點(diǎn)擊“擴(kuò)展購物者保證”。

要求買方“擴(kuò)展Shopee擔(dān)?！比绾螏椭u方？

1. 對(duì)於尚未發(fā)貨的訂單-它給賣方3天多的時(shí)間準(zhǔn)備訂單（防止Shopee自動(dòng)取消訂單）

1. 對(duì)於已發(fā)貨的訂單-買方可以在3天內(nèi)再收到訂單（如果交貨緩慢或包裹丟失的調(diào)查）

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