亞馬遜道歉信怎么寫？-ESG跨境

以下是一些報(bào)歉信的案例，愿望能夠?qū)δ墓ぷ饔兴澲?/p>

案例一：為破壞或有缺點(diǎn)的產(chǎn)品報(bào)歉

Dear XX,

Thank you for contacting us about the defective products.

感激您跟我們溝通關(guān)于瑕疵產(chǎn)品的事。

We are truly sorry that the items you received did not function as promised.

對(duì)于您收到這樣的產(chǎn)品我們覺(jué)得非常負(fù)疚。

We understand your anger and disappointment, and seriously apologize for any inconvenience it may have brought to you.

我們完整能懂得您的惱怒和絕望，并對(duì)由此給您造成的不便再次負(fù)疚。

Before we ship any products, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our clients, and we regret that the products you received slipped past our quality measures.

任何一款產(chǎn)品運(yùn)輸前，我們都會(huì)進(jìn)行多項(xiàng)質(zhì)量檢討。因?yàn)槲覀兿胍闹皇墙o客戶更好的產(chǎn)品，然而仍然有少量質(zhì)量不過(guò)關(guān)的產(chǎn)品被寄過(guò)去，我們深感遺憾。

We have gone ahead and shipped you some new XX, which should arrive at your specified address in XX business days. When you receive it, please return the defective items for routine check-up, so we know how it happened to avoid such problems in the coming orders.

目前我們已經(jīng)給您寄去一批新的產(chǎn)品，應(yīng)當(dāng)會(huì)在XX個(gè)工作日達(dá)到您制訂的地點(diǎn)。當(dāng)您收到貨物的時(shí)候，煩請(qǐng)將瑕疵商品寄回，以便我們?cè)俅螜z討。這樣我們就能找出原因，并在接下來(lái)的生產(chǎn)中避免再次產(chǎn)生相似情況。

We understand that sales is a time-sensitive matter, and will be offering you a $1.2 off in your next purchase in hopes of compensating for the inconvenience.

我們知道對(duì)于出售而言時(shí)光很主要，因此為了補(bǔ)償您，我們?cè)敢庠谀麓钨?gòu)置時(shí)給與1.2美元的折扣。

Thank you again for bringing this issue to our attention—please feel free to contact with any further concerns.

再次感激您告訴我們這個(gè)問(wèn)題——有事請(qǐng)隨時(shí)與我接洽。

Sincerely,

XX

Tips

(1)說(shuō)明為什么缺點(diǎn)/破壞產(chǎn)生。

(2)自動(dòng)為客戶供給必要的替代品。

(3)如果須要，為客戶供給折扣。

(4)表明將采用辦法，以確保相似情形不會(huì)再現(xiàn)。

(5)向客戶表現(xiàn)愿意供給協(xié)助。

案例二：為交貨期延遲報(bào)歉

Dear XX,

We are so sorry to let you know that the XX you purchased from us may not be able to be delivered on time.

我們很負(fù)疚地告訴您，您在我公司購(gòu)置的XX產(chǎn)品，可能無(wú)法按時(shí)交貨了。

The demand for these particular & popular items has exceeded our expectation, and our stock is depleted. However, the new batch of these items will be ready ×××(日期), on which we have confirmed with our production department for your shipment.

這批特殊受歡迎的產(chǎn)品需求量已經(jīng)遠(yuǎn)遠(yuǎn)超越我們的預(yù)期，目前我們的庫(kù)存已經(jīng)耗盡。但是，最新一批產(chǎn)品將在××(日期)預(yù)備好，我們已經(jīng)和生產(chǎn)部門肯定了您的出貨。

We understand that as a professional client, after you make a purchase, you definitely expect to receive your products in a timely manner. We know that we have let you down, and for which, we wanna express our serious & sincere apology to you.

我們知道作為一個(gè)專業(yè)的客戶，在您下單之后當(dāng)然愿望能夠準(zhǔn)時(shí)收到產(chǎn)品。很負(fù)疚我們讓您絕望了，為此，我們想要向您表達(dá)真摯的歉意。

Please advise us on whether you would like to cancel your order or have us ship the goods once they become available.

煩請(qǐng)告訴我們您的想法，是撤消訂單還是等訂單到了我們給您發(fā)貨。

You will be kept updated for production and shipment. Again, we apologize for all the inconvenience caused by this. Come to us if you need any further help.

我們會(huì)向您及時(shí)報(bào)備最新的生產(chǎn)和出貨信息。對(duì)您造成的不便，再次說(shuō)聲負(fù)疚。如果您有任何須要請(qǐng)接洽我們。

Sincerely,

XX

Tips

(1)說(shuō)明為什么裝運(yùn)推遲。

(2)讓客戶知道你會(huì)盡快為他們預(yù)備貨物。

(3)表現(xiàn)對(duì)此造成的不便你很在乎。

(4)表明會(huì)讓客戶知道生產(chǎn)和裝運(yùn)的情形。

案例三：為產(chǎn)品召回報(bào)歉

Dear XX,

At ABC Co.Ltd, our mission is to provide our clients with top quality products and best services. And I regret to say that our most recent series of XX fell short on that promise.

我們ABC有限公司的使命就是給客戶供給更優(yōu)質(zhì)的產(chǎn)品和服務(wù)。我們對(duì)于此次涌現(xiàn)的XX系列產(chǎn)品沒(méi)有到達(dá)這個(gè)請(qǐng)求很負(fù)疚。

Unfortunately, this series has been found defective due to the machine problems, though we test our products extensively before making them available to the public.

盡管我們已經(jīng)在出貨前進(jìn)行產(chǎn)品檢測(cè)，但真的很負(fù)疚由于機(jī)器問(wèn)題，這個(gè)系列的產(chǎn)品被發(fā)明有部分瑕疵。

However, we are glad to have a open and positive communication with you to ensure that your business can be less affected by this problem.

但請(qǐng)放心，我們?cè)敢忾_誠(chéng)布公地跟您溝通，以確保您的業(yè)務(wù)不會(huì)受到這個(gè)問(wèn)題的影響。

Meanwhile, you can return all the defective products to us free of charge to the following address for maintanance or replacement:

與此同時(shí)，您可以將有瑕疵的商品退回到以下地址(費(fèi)用我們出)，我們會(huì)給您改換及格的產(chǎn)品：

ABC Co. Ltd

Address: XX

We do feel sorry for our valued clients who are affected by them. We will continue to develop the products to make our clients be more satisfied, and to strengthen the detection process.

我們對(duì)受此影響的主要客戶表現(xiàn)深切的歉意。此后，我們將持續(xù)進(jìn)步我們的產(chǎn)品德量并且增強(qiáng)檢測(cè)流程，讓客戶更加滿意。

Sincerely,

XX

Tips

(1)說(shuō)明問(wèn)題涌現(xiàn)原因。

(2)積極解決問(wèn)題。

(3)讓你的客戶覺(jué)得被看重。

(4)詳細(xì)解釋召回情形。

(5)給出具體操作解釋。

案例四：為糟糕的服務(wù)態(tài)度

Dear ***,

On behalf of ABC Co.,ltd., I wanna extend my sincerest apologies for the bad experience you had with our stuff, Jack.

我代表ABC有限公司，我想對(duì)杰克的糟糕閱歷表現(xiàn)我最真摯的歉意。

We understand your frustration at having not been properly served in communication with him, and your even greater frustration at having been kept waiting long.

我們懂得您在與他溝通時(shí)沒(méi)有得到專業(yè)的服務(wù)，以及您長(zhǎng)時(shí)光期待他的回復(fù)后覺(jué)得更加沮喪。

At ABC Co.,ltd., we give our full energy to ensure that our clients’ are 100% satisfied. I know that we have let you down, for which we are very sorry.

在ABC有限公司，我們請(qǐng)求所有的員工要以專業(yè)的態(tài)度，確?？蛻?00%滿意。 我知道我們已經(jīng)讓你絕望了，我們非常負(fù)疚。

We do our best to train each of our stuff on how to better serve our clients, including how to escalate problems that they are unable to assist with. Your needs were not satisfied properly, and we'll take steps to ensure that this situation won't be repeated in the days to come.

我們會(huì)盡更大盡力培訓(xùn)我們員工如何更好地為客戶服務(wù)，晉升他們的專業(yè)才能， 您的需求得不到滿足，我們將采用辦法確保在未來(lái)的日子里不再反復(fù)這種情形。

We wanna thank you for bringing this problem to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of it.

我們想感激您提出這個(gè)問(wèn)題。 我們一直在尋找改良服務(wù)的辦法，您的反饋看法是其中不可或缺的一部分。

If you need any help, tell us directly, and we'll be very happy to assist you.

如果您須要任何贊助，請(qǐng)直接告知我們，我們將非常樂(lè)意為您供給贊助。

Sincerely,

***

Tips

(1)向客戶表現(xiàn)真摯的報(bào)歉

(2)具體解釋產(chǎn)生了什么

(3)照料客戶的感受

(4)表明公司將采用辦法，以確保相似情形不會(huì)再現(xiàn)

(5)向客戶表現(xiàn)，如有問(wèn)題，我們?cè)敢夤┙o協(xié)助

勝利的報(bào)歉可以將消極的體驗(yàn)變成積極的體驗(yàn)。但如果你堅(jiān)持緘默，置之不理，那么客戶就會(huì)隨意甩給你一個(gè)1星差評(píng)，直接影響店鋪銷量。

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