已凍結的 Shopify 商店

如果您錯過了支付 Shopify 訂閱賬單的時間或付款失敗了三次，您的商店將被凍結，直到您向 Shopify 結算賬單為止。在賬單到期日之前，您的商店不會凍結。如果您的商店已被凍結，您將無法訪問 Shopify 后臺，并且無法查看您的商店。

支付失敗的一些原因包括：

• 您存檔中的信用卡已過期。

• 您的賬戶沒有存檔的付款方式。

• 您的對應賬戶中沒有足夠資金。

• 您未使用 Mastercard、Visa 或 American Express 的有效信用卡支付 Shopify 賬單。

• 您的信用卡不支持以美元進行定期付款。

有關詳細信息，請參閱管理賬單。

If you missed paying your Shopify subscription bill or if a payment fails three times, then your store is frozen until you settle your bill with Shopify. Your store does not freeze until your bill's due date. If your store is frozen, then you can't access your Shopify admin and customers can't view your store.

Some of the reasons why payment fails include the following:

• The credit card that you have on file expired.

• Your account has no payment method on file.

• Your payment method has insufficient funds.

• You aren't using a valid credit card from Mastercard, Visa, or American Express to pay your bills.

• Your credit card doesn't allow for recurring payments in USD.

For more information, refer to Managing billing.

To reactivate or unfreeze your store, you need to pay any outstanding charges. In addition, you need to pay any other outstanding charges that were incurred during the time between when the payment was missed and when your store was frozen. These charges might include the following:

• app fees

• transaction fees

• shipping charges

If you reactivate your store more than 30 days after your last bill was issued, then you also need to pick a plan and pay for the upcoming subscription cycle.

Reactivate your frozen Shopify store

1. Log in to your store as the store owner.

2. Successfully pay the outstanding balance on your account. If you have multiple outstanding bills, then you're prompted to pay each invoice completely to reactivate your store. To download your bills, you can export your billing history.

3. If you reactivate your store more than 30 days after your last bill was issued, then do the following:

1. Pick a new plan.

2. Pay for the oming subscription cycle.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發(fā)表后的30日內與ESG跨境電商聯系。