消費(fèi)者保護(hù)法律

當(dāng)您通過 Shopify 銷售產(chǎn)品時(shí)，您需要遵守適用于您的業(yè)務(wù)的消費(fèi)者保護(hù)法律和法規(guī)。消費(fèi)者保護(hù)法律可維護(hù)消費(fèi)者權(quán)益和公共安全。這些法律和法規(guī)具體取決于您商店的所在地區(qū)以及您銷售產(chǎn)品的地區(qū)。請(qǐng)使用本頁面的信息了解可能適用于您業(yè)務(wù)的一些消費(fèi)者保護(hù)法律。

您可以通過在多個(gè)管轄區(qū)銷售產(chǎn)品來拓展業(yè)務(wù)并觸達(dá)新客戶。為確保順利使用 商店，請(qǐng)確保您遵守您經(jīng)營(yíng)業(yè)務(wù)所在的任何管轄區(qū)的消費(fèi)者保護(hù)法律。

退款政策

根據(jù) Shopify 服務(wù)條款，您必須在您的在線商店中提供準(zhǔn)確、面向大眾且易于訪問的最新退款政策信息。

您的退款政策應(yīng)包括以下信息：

• 必須退回產(chǎn)品的時(shí)間。

• 退貨的收貨地址。

• 產(chǎn)品退貨的費(fèi)用及其支付方的相關(guān)信息。

• 有關(guān)獲得退款的時(shí)間可能取決于客戶所在地與您收貨地點(diǎn)之間的距離的相關(guān)信息。

• 在客戶未及時(shí)收到退款時(shí)可用于與您聯(lián)系的聯(lián)系信息。

詳細(xì)了解如何向在線商店添加商店政策，例如退款、隱私、服務(wù)條款、物流或商店法律政策。

歐洲商店的退款政策

如果您是位于歐洲或向歐洲消費(fèi)者銷售商品的商家，則歐洲法律也適用于您。在退款政策中，您必須向歐洲消費(fèi)者提供有關(guān)其基本權(quán)利的信息，包括退款和商品符合性的相關(guān)權(quán)利。

在向歐洲消費(fèi)者銷售產(chǎn)品之前，請(qǐng)查看適用的消費(fèi)者保護(hù)法規(guī)，例如以下指令：

• Directive 1999/44/EC on certain aspects of the sale of consumer goods and associated guarantees（關(guān)于銷售消費(fèi)品和相關(guān)擔(dān)保的某些方面的 1999/44/EC 號(hào)指令）

• Directive 2011/83/EU on consumer rights（關(guān)于消費(fèi)者權(quán)利的 2011/83/EU 號(hào)指令）

訂單發(fā)貨和配送

在 Shopify 服務(wù)條款下，您必須添加有關(guān)訂單發(fā)貨和配送的信息和任何其他相關(guān)注意事項(xiàng)，例如預(yù)計(jì)的時(shí)間表。在客戶完成購買之前，客戶應(yīng)清楚了解訂單的送達(dá)時(shí)間。

您應(yīng)將以下信息告知客戶：

• 客戶的訂單發(fā)生更改或延遲。

• 由于客戶所在國(guó)家/地區(qū)不同于您的產(chǎn)品發(fā)貨地而可能產(chǎn)生進(jìn)口費(fèi)用或海關(guān)費(fèi)用。

• [可選] 如果您使用代發(fā)貨或其他第三方服務(wù)來為訂單發(fā)貨，則建議告知客戶產(chǎn)品將由第三方從其他地點(diǎn)發(fā)貨。

歐洲商店的訂單發(fā)貨和配送

在向歐洲的消費(fèi)者銷售產(chǎn)品之前，請(qǐng)查看有關(guān)訂單發(fā)貨、發(fā)貨信息和進(jìn)口或海關(guān)費(fèi)用披露的適用法規(guī)，例如以下指令：

• Directive 2005/29/EC on unfair commercial practices（關(guān)于不正當(dāng)商業(yè)做法的 2005/29/EC 號(hào)指令）

• Directive 2011/83/EU on consumer rights（關(guān)于消費(fèi)者權(quán)利的 2011/83/EU 號(hào)指令）

Consumer protection laws

When you sell products through Shopify, you need to comply with the consumer protection laws and regulations that apply to your business. Consumer protection laws promote consumer rights and public safety. These laws and regulations depend on the region where your store is located and the region where you sell. Use the information on this page to learn about some consumer protection laws that might apply to your business.

You can grow your business and reach new customers by selling your products in several jurisdictions. To ensure uninterrupted use of your Shopify store, ensure you're following consumer protection laws in any jurisdiction where you conduct business.

priately. This content doesn't contain and isn't meant to provide legal advice.

You should consult your own legal counsel to determine how the laws in your region and the region in which you sell might affect your business. To sell products using the Shopify platform, you must comply with the laws of the jurisdiction of your business and your customers, the Shopify Terms of Service, the Shopify Acptable Use Policy, and any other applicable policies.

Contact information

Under the Shopify Terms of Service, you must provide current and accurate contact information on your online store. This information includes:

• Your business name

• An email address and phone number (if available) where customers can contact you with any questions, complaints, or claims

• The physical address for your business

Your contact information needs to be public-facing and easy to access.

You can add store policies, or you can add a Contact Us page to your online store.

Shopify offers free policy generator tools and resources so that you can easily create the following policies for your website:

• custom terms of service

• privacy policy

• refund policy

• shipping policy

Contact information for European stores

If you're a merchant located in or selling to consumers in Europe, then European laws also apply to you. You're also required to include your company number and Value-Added Tax (VAT) number on your online store.

If a claim is handled by phone, then you can't charge the customer more than basic rates. Before you sell to consumers in Europe, review applicable consumer protection regulations such as the following directives:

• Directive 2000/31/EC on electronic commerce

• Directive 2005/29/EC on unfair commercial practices

• Directive 2011/83/EU on consumer rights

• Directive 2019/771/EU on conformity for goods

Refund policy

Under the Shopify Terms of Service, you must provide current, accurate, public-facing, and easy-to-access information about your refund policy on your online store.

Your refund policy should include the following information:

• The time in which a product must be returned.

• The address where a return needs to be sent.

• Information about the cost of returning a product, and who pays for the return.

• Information about how the time to get a refund might depend on where the customer lives in relation to your location.

• Contact information a customer can use to contact you if they don't receive a refund in a timely manner.

Learn more about adding store policies, such as a refund, privacy, terms of service, shipping, or legal store policy, to your online store.

Refund policy for European stores

If you're a merchant located in or selling to consumers in Europe, then European laws also apply to you. In your refund policy, you must provide European consumers with information about their basic rights, including the right to withdrawal and conformity of goods.

Before you sell to consumers in Europe, review applicable consumer protection regulations such as the following directives:

• Directive 1999/44/EC on certain aspects of the sale of consumer goods and associated guarantees

• Directive 2011/83/EU on consumer rights

Order fulfillment and delivery

Under the Shopify Terms of Service, you must add information about order fulfillment, delivery, and any other relevant considerations, such as estimated shipping timelines. Before your customer completes a purchase, it should be clear to them how long it'll take for their order to arrive.

You should communicate the following information to your customers:

• If there's a change or delay to a customer’s order.

• If import fees or customs charges might be imposed because the customer is located in a country different from where you're shipping products.

• [Optional] If you use dropshipping or another third-party service to fulfill orders, then it's good practice to tell your customers that products will be shipped by a third-party from a different location.

Order fulfillment and delivery for European stores

Before you sell to consumers in Europe, review applicable regulations related to order fulfillment, shipping information, and the disclosure of import or customs charges, such as the following directives:

• Directive 2005/29/EC on unfair commercial practices

• Directive 2011/83/EU on consumer rights

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。