跨境賣家回復買家郵件模板-ESG跨境

1、買家訊問物品細節(jié)的問題

(1）關于尺碼

示例：一位美國買家告知你她平時穿US8碼的連衣裙，想、咨詢從你這她應當買哪一個尺寸，你回復她M號對比合適。

問題：

Hello，seller,IwearUSsize8,couldyougivemesomeadviceonwhichsizeIshouldbuyfromyou？

答復：

Hello,dearcustomer,sizeMofthisdresswillfityouprettywell.Pleasefeelfreetocontactusifyouhaveanyotherquestions.Thanks！

(2）關于合并運費

示例：

當買家一次性購置多件商品時，可能會向你提出合并運費的要求，你可以通過修正并發(fā)送電子發(fā)票（invoice）的形式，對買家購置的多件商品只收取一次運費。在電子發(fā)票發(fā)送成功后，及時告訴買家運費巳合并，讓買家直接通過電子發(fā)票進行支付。

問題：

Hello,seller,cantheshippingfeebepaidtogetherasI’veboughtseveralitemsfromyou？

Please.sendmejustinonepackage,thanks！

答復：

Hello,dearcustomer,thanksforyourbusiness！

Wehavecombinedtheshippingalreadyandonlychargeyoutheshippingfeeonce.YoucanchecktheinvoiceI’vejustsenttoyouandplease.makethepaymentthroughtheinvoicedirectly.Pleasefeelfreetocontactusifyouhaveanyotherquestions.Thanks！

3、關稅問題

問題：

ArethereanyimporttaxesorcustomschargesthatIneedtobeawareofifIpurchasethisandhaveitshippedtoLouisianaintheUnitedStates？

答復：

Thankyouforyourinquiry.Iunderstandthatyouareworryingaboutanypossibleextraexpenseforthisitem.Accordingtopastexperience,itdidnotinvolveanyextraexpenseatbuy-ersideforsimilarsmallorlowcostitems.Pleasedonotworryaboutittoomuch.

However,insomeinpidualcases,buyermightneedtotakesomeimporttaxesorcustomschargesinimportcountries.Astospecificrates,pleaseconsultyourlocalcustomoffice.Appreciateforyourunderstanding.

YoursSincerely,

SellerNameorID

4、關于大批訂單詢價

問題：

Hello,Iwanttoorder××××piecesforthisitem,howaboutthePRICE？

答復：

Dearbuyer,

Thanksforyourinquiry.Wecherishthischancetodobusinesswithyouverymuch.Theorderofasinglesampleproductcosts$××××USDwithshippingfeesincluded.Ifyouorder×××piecesinoneorder,wecanofferyouthebulkpriceof××××USO/piecewithfreeshipping.Ilookforwardtoyourreply.Regards！

5、支付方法

問題：

Doyouacceptcheckorbanktransfer？IdonothaveaPayPalaccount.

答復：

Thankyouforyourinquiry.

Forthesakeofsimplifyingtheprocess,IsuggestthatyoupaythroughPayPal.Asyouknow,italwaystakesatleast2-3monthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.

PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalon-linebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogothroughcheckoutprocesswithoutanyextrasteps.

Hopemyanswerishelpfultoyou.

YoursSincerely,

SellerNameorIDl

6、還價

問題：

Hello,Icangive100dollars.IsitOK？

答復：

Thankyouforyourinterestinmyitem.

Wearesorryforthatwecan’tofferyouthatlowpriceyoubargained.Infactthepricelistedisveryreasonableandhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.

However,we’dliketoofferyousomediscountifyoupurchasemorethan5piecesinoneorder，×%discountwillbegiventoyou.

Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks！YoursSincerely,

SellerNameorID

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發(fā)表后的30日內與ESG跨境電商聯(lián)系。