賣家如何處理那些未付款訂單-ESG跨境

未付款訂單是指那些買家已拍下貨物，但尚未支付的訂單。

購置者未付款的原因：

1.拍下之后，賣方不能及時接洽到以確認(rèn)細(xì)節(jié)。

2.拍完產(chǎn)品，發(fā)明運費太高了。

3.同類商品須要重新比擬。

4.付款進(jìn)程中的問題。

5.對賣主的信用發(fā)生疑惑。

如果賣家店鋪發(fā)生了未支付訂單，建議采取以下技能：

1.在生成訂單之后，立即向買家發(fā)送發(fā)送站內(nèi)信件、郵件，或應(yīng)用Trade Manager及時與買家交換，懂得買家對這些“未支付訂單”的意見。

2.依據(jù)買主的看法，

a.調(diào)劑價錢、運費，以給予折扣，使貨物更具競爭力；

b.進(jìn)一步展現(xiàn)商品，供給圖片、細(xì)節(jié)解釋，使購置者對商品德量有更深入的懂得；

c.如買方付款有艱苦，可自動協(xié)助買方解決付款問題；

d.簡單介紹自己的企業(yè)實力，以加強買主信賴和購置信念。

三、如買家未在24小時內(nèi)付款，亦未作出任何回答，可斟酌自動調(diào)劑價錢，體系會主動發(fā)出調(diào)價郵件，通知買家再次關(guān)注訂單。

四、有條件的可與買家電話接洽。

回復(fù)模板：

Dear X,

We appreciated your purchase from us.However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get theitem.

If you have any problems making the payment, or if you don’t want to go throughwith the order, please let us know. We can help you to resolve the paymentproblems or cancel the order.

Thanks again! Looking forward to hearingfrom you soon.

Best Regards,

(Your name)

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Dear X,

We appreciate your order from us.You have chosen one of the bestselling products in our store. It’s very popularfor its good quality and competitive price. Right now, we only have X lots ofthe X colors left. We would like to inform you that this product has a highrisk of selling out soon.

We noticed that you hadn’t finished the payment processfor the order. We’d like to offer you a 10% discount on your order, ifyou purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment isconfirmed. If you need any help or have any questions, please let us know.

Best Regards,

(your name)

PS: We are one of the biggestsuppliers on AliExpress. With more than 3 years’ experience in world trade, we areable to provide the best prices, the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warrantyfor all products. We promise to give you a full refund if the products are notas described.

If you have any questions, please contact us; we are happy to help you.

也可以通過提示折扣到期，或者庫存不多來刺激買家盡快下單

Please note that there are only 3 days left to get 10% off by making payments

Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。